Communication
Training courses and articles about communication: conveying messages clearly, listening well and having conversations that stick.
Good communication starts with listening to what the other person really means. Then follows the question of how you yourself come across clearly, warmly and concisely.
Here you will find training courses and articles from The House of Coaching that help you make conversations clearer and more pleasant, in your team, with clients and in difficult moments.
6 articles
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Optimising meetings and shortening decision-making cycles
In this blog, we explore an effective approach to conducting meetings with potential new clients. By establishing clear rules and expectations...
In this blog, we explore an effective approach to conducting meetings with potential new clients. By establishing clear rules and expectations, listening actively and engaging in a joint dialogue, you can create a productive environment that fosters mutual understanding and paves the way for successful outcomes.
1. Rules and expectations
Start the meeting by outlining the rules and expectations. This creates a framework for the discussion and ensures that both parties are on the same page regarding the objectives of the meeting. Invite the client to share what would make the meeting a success for them. This not only shows that you value their input, but also helps to tailor the conversation to their needs.
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Do you sometimes listen like Google?
You are halfway through typing a search query in Google, and bam! It seems as if Google is reading your mind and making suggestions even before you have...
You are halfway through typing a search query in Google, and bam! It seems as if Google is reading your mind and making suggestions even before you have finished your sentence. Handy, isn't it? But let us be honest, in real life this type of 'telepathy' can seriously mess up communication. In a world where we are used to quick answers and immediate results, the art of active listening has become a rare but indispensable skill, especially in the business environment.
Put yourself in a conscious listening mode
Active listening is not a passive activity; it requires conscious effort and attention. In the business world, where miscommunication can lead to significant losses, it is essential to be fully present and tuned in to the speaker. This means switching off your inner 'Google autocomplete', which tends to hijack the conversation with premature conclusions. Put your prejudices, assumptions and personal agenda aside. Be present in the moment and focus on what is being said, not on what you think will be said.
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You've got the Stopping Power!
Imagine: a quiet street, where the rhythm of the day is determined by passers-by, the rustling of leaves and the occasional ring of...
Imagine: a quiet street, where the rhythm of the day is determined by passers-by, the rustling of leaves and the occasional ring of a bicycle bell. My desk by the large window on our street is my favourite place in the house, where the inside and outside worlds meet. I always sit here; musing about the outside world that feeds my inner world with mental oxygen and inspiration.
The power of an eye-catcher
This weekend, the windowsill and desk brought a new scene. Between the usual ballpoint pens and notepads, Christmas parcels and twinkling lights suddenly nestled. A subtle but thoughtful change with an unexpected effect: people who would normally walk past undisturbed now stand still. Their eyes caught by the glow, their curiosity piqued by the unexpected. And there, between the parcels and the festive greenery, they discover something more, the logo of The House of Coaching.
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Forget your pitch; this is how you become a real networker!
The trap of the endless pitchWe have all been there. You walk into a networking event and in no time you are bombarded with pitches. But how many...
The trap of the endless pitch
We have all been there. You walk into a networking event and in no time you are bombarded with pitches. But how many of those conversations do you actually remember? Exactly, not many. If you want to excel at networking, it is time to shift the focus from 'self-promotion' to 'human interest'.
Why do people not remember your pitch?
It is a classic pitfall: promoting yourself and executing your pitch to perfection. But let us be honest, people do business with people they trust, not those with a well-rehearsed monologue.
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10 acronyms that help you facilitate better
Are you a facilitator or do you want to become better at facilitating gatherings, meetings or workshops? Then I have 8 handy acronyms for you...
Are you a facilitator or do you want to become better at facilitating gatherings, meetings or workshops? Then I have 8 handy acronyms for you that can help you structure and facilitate various processes and activities.
LSD: Listen, Summarise and Ask further questions. LSD is an acronym used to help participants communicate effectively and understand better. It means that as a facilitator you must actively listen to the speaker, summarise their words and then ask targeted questions to increase understanding and clear up any ambiguities.
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How do you overcome logical fallacies and develop your critical mind?
Logical fallacies are errors in reasoning that can hinder critical thinking. Some common examples are:
Logical fallacies are errors in reasoning that can hinder critical thinking. Some common examples are:
Ad Hominem: Attacking the person instead of their argument.
Straw man: Misrepresenting an opponent's argument to make it easier to attack.
False dilemma: Presenting only two options when there are more possibilities.
Begging the Question: Assuming what you are trying to prove.
Non Sequitur: Drawing a conclusion that does not logically follow from the evidence.
Hasty generalisation: Drawing a conclusion without sufficient evidence.
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Pages
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Advertising and Promotional Communication
Advertising and Promotional Communication. Do you often struggle with determining your target audience and approaching them effectively in advertising and…
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Change Communication
Navigate Change with Clear and Empathetic Communication. Change can be a challenge for you, struggling to adapt to…
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Cold Calling Techniques
Increase your confidence and success in cold calling. Do you feel that cold calling is a daunting task? Many people do not look forward to it because of the fear of...
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Conversation management
Manage your (online) reputation through authentic conversations. Many people wonder how to have effective conversations. How can you find the right...
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Crisis communication
How do you prepare for a crisis situation? Do you feel the pressure to communicate effectively during a crisis? In times of need, it is crucial to keep calm...
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Dealing with boundaries and conflicts
Learn to work with boundaries and conflicts! Has it ever happened to you that you ended up in a difficult situation at work where boundaries were...
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Debating techniques
Debate with confidence, persuade with power! Do you feel that debating is a daunting task? Many people struggle with it because of the fear of...
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Digital Communication and Webinars
Transform your digital communication: engaging webinars for better connection and results! Do you find it difficult to convey your message in the digital world...
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Effective communication
Communicate effectively and decisively. You hear it time and again in every organisation: 'There is something wrong with the communication'. Communicating... we do it...
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Giving and receiving feedback
Positive and constructive feedback for better collaboration. Feedback is crucial for advancing projects, self-improvement and stimulating...
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Handling complaints
Learn to handle complaints in an effective way. Dealing with complaints can be a challenge for both businesses and individuals. Complaints can...
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Investor Relations and Financial Communication
Build Trust and Transparency with Investors. Investor Relations and Financial Communication play an essential role in building and maintaining...
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Leadership communication
Improve your leadership communication with our training for effective, strategic skills. As a leader, you often face the challenge of effectively...
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Marketing communication
Strengthen your marketing communication and increase your impact. Do you also find marketing communication such a complex task, where it is difficult to formulate the right message...
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Negotiation skills
Discover the power of effective negotiations and achieve business success with our training! Do you feel stress during negotiations and find it difficult to...
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Networking & Relationship Building
Learn to network effectively and build valuable relationships. We all know the feeling: the nagging uncertainty that pops up when we go to a gathering...
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Nonviolent Communication
Learn to communicate nonviolently. Miscommunication often causes tension and conflict between people, damaging relationships and opportunities...
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Personal Communication Coaching
Improve your personal communication skills and strengthen your professional development. Do you sometimes feel uncomfortable or insecure when communicating...
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Social Media Marketing
Increase your impact and build strong connections with smart social media strategies! Many people struggle with questions such as: how does social media actually work?…
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Sustainability communication
Inspire action for a better world. Are you unaware of the impact of your actions on the environment? Do you not know how to integrate sustainability into...