Privacy policy

The House of Coaching is responsible for processing personal data as set out in this privacy statement.

Contact details

The House of Coaching VOF

Mosseveldstraat 34b, 9290 Overmere, Belgium

Tel.: +32 9 3968048

Email: info@thehouseofcoaching.com

Personal data we process

The House of Coaching processes your personal data because you use our services and/or because you provide them to us yourself. Below you will find an overview of the personal data we process:

• First and last name
• Address details
• Telephone number
• Email address
• Bank account number

Special and/or sensitive personal data we process

The House of Coaching does not process any special and/or sensitive personal data about you.

For what purpose and on what basis we process personal data

The House of Coaching processes your personal data for the following purposes:

• Handling the agreement between you and us
• To be able to call or email you if this is necessary to carry out our services
• To inform you about changes to our services and products
• To deliver services to you and for you
• The House of Coaching also processes personal data if we are legally obliged to do so

No automated decision making

The House of Coaching does not make decisions based on automated processing on matters that can have (significant) consequences for people. These are decisions made by computer programmes or systems, without a human being (for example an employee of The House of Coaching) involved. The House of Coaching only uses computer programmes or systems and partners that meet the requirements as described in the General Data Protection Regulation of 25 May 2018.

How long we keep personal data

The House of Coaching does not keep your personal data longer than is strictly necessary to achieve the purposes for which your data is collected and respects the legally imposed retention periods where applicable.

Sharing personal data with third parties

The House of Coaching does not sell your data to third parties and only shares it with third parties if this is necessary for the execution of our agreement with you or to comply with a legal obligation. We conclude a processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. The House of Coaching remains responsible for these processing operations where applicable.

Cookies, or similar techniques

The House of Coaching only uses technical and functional cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and remember, for example, your preferred settings. We can also optimise our website with this. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously stored via the settings of your browser.

How we secure personal data

The House of Coaching takes the protection of your data seriously and takes appropriate technological and organisational measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification.

View, modify or delete data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by The House of Coaching where applicable. You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to our email address.

To ensure that the request for access has been made by you, we ask you to send a copy of the front of your identity document with the request. We will respond to your request as quickly as possible and at the latest within four weeks. The House of Coaching would also like to point out that you have the option to file a complaint with the national supervisory authority:

Data Protection Authority

Drukpersstraat 35, 1000 Brussels Tel.: +32 (0)2 274 48 00 Fax: +32 (0)2 274 48 35 Email: contact@apd-gba.be

Website: www.gegevensbeschermingsautoriteit.be

Contact form and chat on this website

When you use the contact form, we process your name, email address and your message (and, if you fill them in, your organisation and telephone number) to answer your question. An automatic check assesses each message for spam. The AI assistant on this website stores conversations anonymously, without a name or IP address, to improve the website. We do not use tracking cookies.