Do you sometimes listen like Google?

You are halfway through typing a search query in Google, and bam! It seems as if Google is reading your mind and making suggestions even before you have finished your sentence. Handy, isn't it? But let's be honest, in real life this type of 'telepathy' can seriously mess up communication. In a world where we are used to quick answers and immediate results, the art of active listening has become a rare but indispensable skill, especially in the business environment.

Put yourself in a conscious listening mode

Active listening is not a passive activity; it requires conscious effort and attention. In the business world, where miscommunication can lead to significant losses, it is essential to be fully present and tuned in to the speaker. This means switching off your inner 'Google autocomplete', which tends to hijack the conversation with premature conclusions. Put your prejudices, assumptions and personal agenda aside. Be present in the moment and focus on what is being said, not on what you think will be said.

Backtracking

A practical way to show that you are listening is backtracking: repeating or summarising what the other person has just said. This not only shows that you are paying attention, but also helps to clear up any misunderstandings. Imagine saying during a meeting: "So if I understand correctly, you are proposing to revise the marketing strategy to put more emphasis on digital channels?" This gives the speaker the chance to confirm or correct, which leads to a clearer understanding for both parties.

Paraphrasing

A step further than backtracking is paraphrasing. This means that you rephrase what the other person has said, but in your own words. Paraphrasing not only shows that you are listening, but also that you are processing and understanding the information. For example, after an explanation about a new project, you could say: "In other words, the focus is on innovation and efficiency to strengthen our competitive position." Paraphrasing is like giving a personal touch to the 'Google suggestion', it makes communication more personal and meaningful.

Conclusion

Active listening is an essential skill, especially in an era where technology has changed our expectations of communication. It is not about the fastest answer, but about the most thoughtful and understanding answer. Let us strive for a listening quality that even Google cannot match. And remember, while Google might make suggestions before you have finished your sentence, in real life it is often better to wait a moment and truly listen.

Tip

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By Karl Mortier