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Crisis communication

How do you prepare for a crisis situation?

Do you feel the pressure to communicate effectively during a crisis? In times of need, it is crucial to keep calm and reach a solution quickly. However, a lack of clear communication during a crisis can lead to confusion, panic and a loss of trust. That is why it is important to be able to act quickly to prevent further damage and restore trust.

Discover our training in crisis communication, a structured approach to tackle these challenges. You will gain insight into how people react during a crisis. With practical exercises, we help you to communicate effectively under stressful circumstances.

Furthermore, we make extensive course material available on our digital learning platform, including a syllabus and instructional videos. This gives you the opportunity to develop additional knowledge and skills at your own pace, allowing you to effectively apply the learned techniques in crisis communication.

Learning objectives:

Understand the principles of crisis communication and the role of different stakeholders during a crisis.
Develop skills to respond quickly and effectively to crisis situations, including drafting crisis messages and managing media requests.
Learn how you can show empathy, build trust and communicate transparently to protect the reputation of your organisation.

Programme (per half day):

Part 1 (Morning): Explore the foundations of crisis communication and analyse best practices using case studies.
Part 2 (Afternoon): Practise drafting crisis messages, managing media requests and coordinating communication actions during a crisis. Includes simulations of realistic crisis situations and receive feedback to improve your response skills.

Practical Learning at The House of Coaching

At The House of Coaching, we believe in learning by doing. Our training courses offer practical exercises and real-life scenarios, so that you can immediately apply the learned concepts.

Are you a crisis manager, communication professional or manager who wants to strengthen their crisis communication skills? Contact us today to organise this training for you and/or your team. Discover how our training can help you to respond effectively to crisis situations and protect the reputation of your organisation.

Would you like to develop these 21st Century Skills in your people, team or organisation? Then get in touch and we will work out a programme together!

Practical

Format: In-company training
Languages: English, Dutch
Participants: 6 - 12

Request a tailored programme