Half day 1: psychology and techniques
You explore the psychology behind conversation management and practical techniques for effective online communication.
This page was translated from Dutch with AI.
Conversation management
How do you find the right tone and timing in a conversation, especially online? That uncertainty leads to frustration and conversations that do not yield the desired result. In this in-company training you learn to conduct online conversations that are authentic and work. The training lasts two half days for 6 to 12 participants.
Do you recognise this?
You are in a video call with someone you have only just met. You ask a question, there is a silence and you do not know if she is thinking, has lost her connection or is annoyed by what you said. You fill the silence, and immediately the conversation feels awkward.
Afterwards you hear yourself back: too businesslike, too rushed or just too non-committal. You know you can do better, but on the screen you miss the signals you would pick up in the room.
You conduct conversations online, and yet:
- you do not know which tone and timing work;
- you get the feeling that a conversation does not yield what you want;
- you find it difficult to manage your emotions in digital conversations;
- you do not quite know how to give feedback or tackle a conflict when you do not see each other.
You build your (online) reputation in conversations. Authentic conversations make the difference in this.
Why do online conversations so often feel wrong?
Without body language and without a shared space, your tone has to do the work. A message that was meant to be clear comes across as curt, and a joke does not land. That results in conversations that yield less than you hoped.
That costs energy. You reread your emails three times, you postpone a difficult conversation because you do not know how to tackle it through a screen, and you go into it feeling uncertain. This leaves the lingering feeling that you cannot fully show yourself.
It does not have to stay this way. Conducting online conversations is a skill you can learn, and tone and timing are a part of that.
How do you conduct online conversations that really work?
A good conversation follows patterns that you can learn to recognise and use. You learn how tone, timing and emotion work, even when you do not see each other.
Our coaches know that uncertainty. We combine the psychology of conversation management with practical techniques for online communication, so you understand why a conversation goes the way it goes.
In two half days you practise with feedback, conflict and assertiveness in simulations and role plays. This way you will soon consciously choose your tone and your moment.
What you can do after the training
After the training you can:
- understand the psychology behind effective conversation management;
- choose the right tone and timing in online environments;
- manage your emotions in digital conversations;
- give and receive constructive feedback in online conversations;
- manage conflicts and communicate assertively in online settings.
This is how we tackle it
The training consists of two half days.
Half day 2: feedback and conflict
Workshops on giving and receiving constructive feedback. Simulations and role plays around conflict management and assertiveness in digital conversations.
Afterwards you keep practising
Every training is extended in the THOC Leerruimte, our digital learning platform with course material, a syllabus and instructional videos. You continue working at your own pace and get an AI Coach who knows the lesson.
We work in an experience-oriented way: you get practical exercises and real-life case studies, so you immediately apply what you have learned.
Who gives this training
Our coaches can give this training. Do you want to improve your conversation skills in online environments, alone or with your team? Tell us what you are struggling with, and we will tailor the programme.
Frequently asked questions
Practical details
- Formula: In-company training
- Languages: English, Dutch
- Participants: 6 to 12