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Giving and receiving feedback

Giving feedback feels uncomfortable and receiving feedback even more so. In this in-company workshop you learn to seek, give and receive feedback without defensiveness or fear, using the SBI-A feedback model. The workshop consists of 2 half-days for 6 to 12 participants, in Dutch, English or French.

Giving and receiving feedback
Giving and receiving feedback

Do you recognise this?

The team meeting is over and everyone walks out. You still wanted to say something about that report that was late twice already, but the moment passed. Next time, you think.

Or the other way around: a colleague makes a comment about your work and you immediately feel yourself getting defensive. Afterwards you know they had a point, but at that moment you mainly heard an attack.

Feedback is necessary to move projects forward, but in practice:

  • you postpone a difficult conversation because you do not want to hurt anyone;
  • you mainly hear criticism as an attack;
  • you do not really know what kind of feedback you are giving;
  • feedback gets stuck on what went wrong, not on what can be improved.

Yet feedback is crucial for collaboration, self-improvement and innovation in your organisation.

Why does feedback remain so difficult?

Feedback touches on something we all want: to belong and to deliver good work. That is why an honest comment quickly feels like a risk, to the relationship or to your feeling that you are doing well.

So we postpone. We package the message so carefully that it no longer lands, or we say nothing and get annoyed in silence. Small annoyances thus grow into tensions, and problems that could have been solved with one good conversation are left unresolved.

That costs energy, for you and for your team. And it is a shame, because feedback is not a judgement. It is information that everyone can use to get better.

How does feedback become a habit?

Giving and receiving feedback is not a character trait you have or do not have. It is a skill, and you can learn it.

Our coaches know that uncomfortable moment, from their own work and from the many groups they guide. In the workshop you get a simple structure with the SBI-A feedback model: you name the situation, the behaviour and the impact, and you conclude with a next step. This way a difficult message remains concrete and respectful.

You practise with situations from your own work, until it feels natural. This way you no longer avoid the next conversation, and you dare to ask for feedback yourself.

What you can do after the workshop

After the workshop you can:

  • explain the basic principles and the real importance of feedback;
  • distinguish different types of feedback;
  • recognise the psychological barriers that make receiving feedback difficult;
  • apply strategies to seek feedback yourself;
  • give feedback using the SBI-A feedback model;
  • receive feedback in a good way.

How we approach this

We work in two half-days and practise with situations from your work.

The programme

  • Basic principles of feedback: understand why feedback matters;
  • Types of feedback: learn to distinguish the different types;
  • Psychological barriers: discover what stops you from receiving feedback;
  • Seeking feedback effectively: apply strategies to ask for feedback;
  • SBI-A feedback model: learn how to use the model to give feedback.

Afterwards you keep practising

Every training is extended in the THOC Learning Space. Your material remains available and you get an AI Coach who knows the lesson.

We work in an experience-oriented way: you immediately get to work with the material in exercises that resemble real situations.

Who gives this training

Our coaches can give this workshop. Are you an HR professional, L&D manager, manager or business leader and do you want to improve the feedback culture in your organisation? Then we will gladly organise the workshop for your team.

Frequently asked questions

Who is the Giving and receiving feedback workshop for?

For HR professionals, L&D managers, managers and business leaders who want to improve the feedback culture in their organisation, and for teams who want to give and receive feedback better.

What is the SBI-A feedback model?

It is the feedback model you learn to use in this workshop to give feedback. You practise it with situations from your own work, so you can apply it immediately.

How many participants do you work with and in which language?

With six to twelve participants per group, in Dutch, English or French. This way there is enough room to practise and get feedback.

How much does the workshop cost?

Every training is tailored, so we work with a quote after we have heard your request. You can also request a tailored training.

What happens after the workshop?

Your material remains available in the THOC Learning Space, together with an AI Coach who knows the lesson. You can continue to practise there at your own pace.

Practical details

  • Formula: In-company training
  • Languages: English, French, Dutch
  • Half-days: 2
  • Participants: 6 to 12

Request a tailored programme

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