EN

This page was translated from Dutch with AI.

Dealing with boundaries and conflicts

Boundaries are crossed and conflicts drag on: as a manager, you are right in the middle of it. In this one-day workshop, you learn to set boundaries, tackle boundary-crossing behaviour and resolve conflicts constructively. For 6 to 12 participants, in Dutch or English.

Dealing with boundaries and conflicts: setting boundaries and resolving conflicts constructively
Dealing with boundaries and conflicts: setting boundaries and resolving conflicts constructively

Request a tailored programme

Do you recognise this?

Two team members have not sat next to each other in meetings for weeks. You feel the tension, and when a colleague made a remark to you about his private life yesterday, you did not quite know how to react. You let it pass and now it is bothering you.

You want peace in your team and you want to be honest about what is acceptable and what is not. But every time you bring it up, you feel the conversation slipping away from you.

This happens to many managers. Perhaps you recognise this:

  • you ended up in a difficult situation where boundaries were crossed;
  • there are conflicts in your team that just do not get resolved;
  • you doubt how to name and tackle boundary-crossing behaviour;
  • you find it difficult to communicate your own boundaries clearly.

Dealing with boundaries and conflicts is a challenging task. With practical tools and skills, you navigate these situations more effectively.

Why is setting a boundary so difficult?

As long as you say nothing, the atmosphere seems to stay as it is. But unspoken boundaries and unvoiced conflicts do not disappear. They settle into the team, in the way people greet each other and what they still dare to share.

That costs you something too. You carry the tension home with you, you doubt whether you were too hard or too soft and you wonder if your team is still following you.

It does not have to stay this way. Setting a boundary and discussing a conflict are skills, and you can learn them without losing your warmth.

How do you set boundaries and resolve conflicts?

You can make boundaries clear and still remain respectful. It requires an approach that you can practise, rather than a character trait you must have.

Our coaches know the feeling of the conversation becoming difficult, also from their own work with teams. In two half-days, you first explore boundaries, boundary-crossing behaviour and assertiveness, and then conflict management: causes, communication and negotiating towards win-win solutions.

We work with group discussions, role plays and practical exercises, based on situations from your own team. This way, you build up the confidence step by step that you will find in the results below.

What you can do after the workshop

After the workshop you can:

  • understand the function of boundaries, in a personal and professional context;
  • recognise and name different forms of boundary-crossing behaviour;
  • be assertive and communicate your boundaries effectively;
  • create a respectful work environment where boundaries are respected;
  • recognise types of conflicts and their causes and tackle conflicts constructively;
  • negotiate towards win-win solutions and manage your emotions and stress during a conflict.

This is how we approach it

The workshop consists of 2 half-days, together 1 full day. We work with group discussions, role plays and practical exercises.

Half-day 1: boundaries, boundary-crossing behaviour and assertiveness

You explore the importance of personal and professional boundaries and how they are crossed.

  • What boundaries are, their role in professional contexts and the causes and consequences of boundary-crossing behaviour.
  • Your own values and boundaries, with principles from positive psychology for resilience and self-care.
  • Recognising and naming boundary-crossing behaviour, with case studies, role plays and dialogue exercises.
  • Assertive communication, with attention to non-verbal communication and body language.
  • Creating a respectful work environment, with the role of leadership, team discussions and group exercises.

Half-day 2: conflict management

You learn to recognise, analyse and constructively resolve conflicts.

  • Conflict types and their characteristics, with social science perspectives.
  • Causes, triggers and power dynamics, with case studies and practical examples.
  • Effective communication during conflicts: active listening, empathy, constructive feedback and avoiding defensive reactions.
  • Negotiation techniques and collaboration: principled negotiation, win-win solutions and building trust.
  • Managing emotions and stress during conflicts, with techniques for emotional regulation and self-care.

Afterwards you keep practising

Every training is extended in the THOC Learning Space. Your material remains available and you get an AI Coach who knows the lesson.

We work in an experience-oriented way: you constantly get to work with the theory in practical exercises that teach you to apply your skills in real situations.

Who gives this training

Any of our coaches can give this workshop. The workshop is specially designed for managers. Tell us what is going on in your team, then we will put a programme together.

Frequently asked questions

Who is the Dealing with boundaries and conflicts workshop for?

For managers who want to set boundaries, tackle boundary-crossing behaviour and resolve conflicts in their team constructively. The content is specially tailored to their role.

How long does the workshop take?

The workshop consists of 2 half-days, together 1 full day: first boundaries, boundary-crossing behaviour and assertiveness, then conflict management. We tailor the content to your request.

How many participants do you work with?

With six to twelve participants per group. This way, there is room for role plays, dialogue exercises and sharing experiences.

In which language is the workshop given?

In Dutch or English. Let us know which language your team prefers, and we will take that into account in our proposal.

How much does the workshop cost?

Every training is tailored, so we work with a quote after we have heard your request. Do you want to combine it with other skills? Then view our tailored training.

Practical details

  • Formula: In-company training
  • Languages: English, Dutch
  • Half-days: 2
  • Participants: 6 to 12

Request a tailored programme

Read further

More on this topic

  • Nonviolent Communication

    Learn to listen without judgement and say what you need without hurting others. In-company Nonviolent Communication training in two half-days for 6 to 12 people.

  • Negotiation skills

    Learn to negotiate with confidence: listen, persuade and manage conflicts. A 2-half-day training for 6 to 12 people, in Dutch or English.

  • Cold Calling Techniques

    Learn cold calling with more confidence and less fear of rejection. In-company training of two half-days for 6 to 12 participants.

  • Conversation management

    Conduct online conversations with the right tone and timing. In-company training of two half days for 6 to 12 participants, in Dutch or English.

QR code of this page

thehouseofcoaching.com/en/omgaan-met-grenzen-en-conflicten

Scan with your phone to open the page.