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Empathy

Empathy sounds simple, but in a busy, digital working week it is easily forgotten. In this in-company workshop you learn what empathy really means and how you apply it in your behaviour and reactions. The workshop is 1 half-day for 6 to 12 participants, in Dutch or English.

Empathy
Empathy

Do you recognise this?

A colleague says in a video call that things are not going well at home. You nod, say you are sorry to hear it and immediately move on to the agenda. You notice it did not land well, but you do not know what else you could have done.

You really want to listen, but your mind is already on the answer. Afterwards you feel that an opportunity for connection was missed.

Empathy is more than a buzzword, and yet you notice that:

  • you notice the feelings of others, but do not act on them;
  • you confuse empathy and sympathy;
  • you listen to answer, not to understand;
  • remote or online conversations provide less connection.

For effective teams and leaders it is not just about understanding what someone else feels. It is also about what you do next.

Why does real listening remain so difficult?

In a full working week you switch from email to meeting to phone. Listening to understand requires time and attention, and exactly those are scarce. So you half listen, and answer from what you already think.

The result is subtle. People share less, conversations remain superficial and you pick up less of what is really going on in your team or with your client. That costs trust, step by step, and it also feels like a missed opportunity for you.

It does not have to stay this way. Empathy is not something you have or do not have, it is attention you can practise.

How does empathy become a habit in your behaviour?

Empathetic listening is a skill. You first learn to feel the difference between empathy and sympathy, and then how you turn what you notice into a different reaction.

Our coaches know the busyness in which empathy is easily forgotten. In this workshop we focus on radical empathy in practice, and you immediately practise listening, also in remote conversations.

In a half-day with 6 to 12 participants you work on situations from your own team. This sets the foundation for what you can do below after the workshop.

What you can do after the workshop

After the workshop you can:

  • explain what empathy really means;
  • name the difference between empathy and sympathy;
  • listen empathetically;
  • use the information you gather to adjust your behaviour and reactions to others.

How we approach it

We focus on radical empathy in practice. You practise immediately, so you can apply it in your own team.

The programme

  • What is empathy: understand the true meaning of empathy;
  • Empathy and sympathy: learn the difference between the two;
  • Empathetic listening: practise listening with empathy;
  • Applying empathy: use what you notice to guide your behaviour and reactions.

Afterwards you keep practising

Every training is extended in the THOC Leerruimte. Your material remains available and you get an AI Coach who knows the lesson.

We work in an experience-oriented way: you immediately get to work with the material in exercises that resemble real situations.

Who gives this training

Our coaches can give this workshop. Are you an HR employee, L&D manager, manager or business leader and do you want to promote empathy in your organisation? Then we will gladly organise the workshop for your team.

Frequently asked questions

Who is the Empathy workshop for?

For HR employees, L&D managers, managers, business leaders and teams who want to use empathy as a leadership and collaboration skill.

What is radical empathy?

In this workshop we focus on empathy in practice: understanding what someone else feels and letting that influence your behaviour and your reactions. You practise this with empathetic listening.

How many participants do you work with and in which language?

With six to twelve participants per group, in Dutch or English. The workshop consists of 1 half-day.

How much does the workshop cost?

Every training is tailored, so we work with a quote after we have heard your request. You can also request a tailored training.

What happens after the workshop?

Your material remains available in the THOC Leerruimte, together with an AI Coach who knows the lesson. You can continue to practise there at your own pace.

Practical

  • Formula: In-company training
  • Languages: English, Dutch
  • Half-days: 1
  • Participants: 6 to 12

Request a tailored programme

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