Programme
Prepare for a deep dive into the essence of Business Performance Management, enriched with the broad perspective of Systems Thinking and the critical consideration of human factors. Through engaging lectures, fascinating case studies and practical exercises, you will acquire the skills to assess, strategise and improve business performance in a way that does justice to the complexity of organisational systems and the central role of individuals within them.
Module 1: Combining BPM with systems thinking
- Explore the core principles of Business Performance Management, and understand how systems thinking provides a lens to view performance in an interconnected context.
- Learn to appreciate the complex dynamics that contribute to an organisation's performance, and to recognise patterns and relationships that determine success.
Module 2: Developing people-focused performance strategies
- Delve into techniques for analysing current performance levels, taking into account the impact on and contributions of employees and customers.
- Use Systems Thinking to develop strategies that not only aim for top performance, but also improve job satisfaction, customer experience and organisational culture.
Module 3: Implementing strategies with a human touch
- Address the challenges of shifting performance metrics and strategies with a focus on human elements, ensuring buy-in and minimising resistance.
- Explore inclusive approaches to change management that emphasise empathy, clear communication and stakeholder involvement.
Module 4: Adaptive performance monitoring and optimisation
- Create adaptive feedback loops that take into account both quantitative performance metrics and qualitative human feedback, and use this data to promote continuous improvement.
- Apply Systems Thinking to uncover leverage points for sustainable performance improvements, and ensure that efforts benefit the entire organisation and its people.
