Customer Service

The impact of customer service

We have all experienced bad customer service at some point. Whether you were ignored by a waiter in a restaurant or sent from department to department during a phone call, bad customer service stays with you. It is not just about the people with 'customer service' in their job title; it is about how every member of your team treats customers before, during and after delivering a product or service.

On the other hand, is there something that is absolutely indispensable for every company? You guessed it: a positive customer experience! It is clear that this is the best choice. But sometimes obstacles can pop up that throw a spanner in the works. So, how do you make sure that everyone considers Customer Service an absolute priority?

Customer Service workshop

In this workshop you learn proactive ways to offer your customers good service. You learn the language of service in relation to the values of your company and strategies to show empathy. After this training you can address different customer behaviour styles and needs, use techniques to deal with angry or upset customers, and learn from excellent examples of customer service in other sectors.

Learning programme

• Proactive Customer Service: Discover ways to offer your customers good service.
• Service Language and Company Values: Understand how you can align service language with the values of your company.
• Empathy in Customer Service: Learn strategies to show empathy.
• Dealing with Different Customer Behaviour Styles: Adapt to different customer needs.
• Techniques for Angry Customers: Learn how you can deal with angry or upset customers.

Experience-oriented learning at The House of Coaching

The House of Coaching stands for experience-oriented learning. As a participant you constantly work with the theory through practical, experience-oriented exercises that help you learn to apply your skills in real situations. We facilitate the learning process through maximum interaction and sharing experiences. That is learning that really sticks!

Customer service for your team

Are you an HR employee, L&D manager, supervisor or business leader who wants to improve customer service within your organisation? Then get in touch to organise this workshop for your team.