Half-day 1: communication
You delve into various communication strategies and learn to act assertively towards late payers.
This page was translated from Dutch with AI.
Dealing with late payers
Chasing outstanding invoices is a source of frustration for many companies and freelancers. In this Dealing with late payers training, you learn to address late payers with a clear approach. The training consists of 3 half-days for 6 to 12 participants, in Dutch or English.
Do you recognise this?
The invoice has been overdue for weeks and you are typing a friendly reminder for the third time. You reread every sentence to check that it does not sound too strict, and you send it feeling only half satisfied.
You want to get your money, without losing the client or damaging the relationship. So you wait another week, and in the meantime you get annoyed with yourself.
It is never pleasant to chase outstanding payments. Perhaps you recognise this:
- dealing with late payers causes you frustration and irritation;
- you do not really dare to follow up on late payers, or you do not know how;
- you do not know exactly what is legally and contractually possible;
- you do not have a fixed process to prevent payment problems.
Without follow-up, outstanding payments can mount up to debts and financial problems for the company. Late payers also get the feeling that they can get away with it.
Why does following up remain so uncomfortable?
Talking about money feels personal, especially with clients you have known for a long time. You do not want to push, so you package your question carefully and the message remains vague. Late payers often read that as leeway.
That is how the problem gets pushed forward. You keep counting on a payment that does not arrive and every reminder costs you more courage than the last. That weighs on your energy and on the relationship with your clients, because nobody benefits from a lack of clarity.
It does not have to stay this way. Following up calmly and clearly is a skill you can learn.
How do you follow up on late payers without tension?
You first learn to understand why people pay late, and then how to respond assertively yet kindly. With a fixed process you become less dependent on your form on the day.
Our coaches know how uncomfortable this conversation feels. We start from neuroscientific principles to understand payment behaviour, and you work on communication, legal and contractual aspects and practical simulations over 3 half-days.
You practise with situations from your own practice and in this way build towards what you can do after the training below.
What you can do after the training
After the training you can:
- refine your communication for effective contact with late payers;
- act assertively towards late payers;
- understand the legal aspects and contractual obligations;
- set up an effective debtor management process to prevent future payment problems;
- better understand the motivations and emotions behind payment behaviour.
This is how we approach it
We start from neuroscientific principles to understand payment behaviour. The training consists of 3 half-days.
Half-day 2: legal and contractual aspects
You discover the legal and contractual aspects of dealing with payment arrears.
Half-day 3: practical simulations
You practise with practical simulations to strengthen your skills in dealing with late payers.
Afterwards you keep practising
Every training is extended in the THOC Learning Space, with learning materials such as a syllabus and instructional videos. You continue working at your own pace and get an AI Coach who knows the lesson.
We work in an experience-oriented way: interactive exercises and scenarios from practice, so that you apply the approach directly in your daily work.
Who gives this training
Any of our coaches can give this training. Are you a financial manager, entrepreneur or freelancer and are you getting stuck on late payers? Tell us what you need, and we will draw up a programme together.
Frequently asked questions
For financial managers, entrepreneurs, freelancers and teams who deal with outstanding payments and want to handle them more assertively and in a more structured way.
The training consists of 3 half-days: communication and assertiveness, legal and contractual aspects, and practical simulations. We tailor the content to your request.
With six to twelve participants per group. This way there is room to practise with simulations and get feedback from each other.
In Dutch or English. Let us know which language your team prefers, and we will take that into account in our proposal.
Every training is tailored, so we work with a quote after we have heard your request. Do you want to combine it with other skills? Then view our tailored training.
Practical details
- Formula: Personal coaching
- Languages: English, Dutch
- Participants: 6 to 12