Learning objectives:
- Develop skills to manage conflict situations and to give and receive constructive feedback during support conversations, which is crucial for building trust and promoting a positive user experience.
This page was translated from Dutch with AI.
Support conversations
Strengthen your support skills and create a better working environment
Do you also find it a challenge to have effective support conversations? Customers can be frustrated, confused or angry, and it can be difficult to deal with them in an empathetic and constructive way.
Miscommunication during support conversations can lead to customer dissatisfaction and damage the reputation of your company.
Discover our training in support conversations, improve your customer satisfaction, strengthen trust in your company and improve your overall customer experience.
With our practical training we teach you how to communicate in an empathetic, effective and problem-solving way.
Furthermore, we make extensive course material available on our digital learning platform, including a syllabus and instructional videos. This gives you the opportunity to gain additional knowledge and insights at your own pace, which helps you to effectively apply the learned techniques in advertising and promotional communication.
Programme (per half day):
- Half day 1: Delve into communication theories and learn about the influence of non-verbal signals during support conversations.
- Half day 2: Take part in workshops in which you develop strategies for effective support and having constructive feedback conversations. Practise with simulations and role plays to manage conflicts and apply assertive communication during support conversations.
Experience-oriented learning at The House of Coaching
At The House of Coaching we believe in an experience-oriented approach. As a participant you constantly get to work with practical exercises and simulations, allowing you to apply your skills directly in real situations. We aim to facilitate the learning process through maximum interaction and sharing experiences, so that what you learn really sticks!
Do you want to improve your support skills and have a positive impact on your working environment? Then register now for our communication training or join our community
Would you like to develop these 21st Century Skills in your people, team or organisation? Then get in touch and we will work out a programme together
Practical
- Formula: Personal coaching
- Languages: English, Dutch
- Participants: 6 to 12