This page was translated from Dutch with AI.
You keep putting out the same fires and the real problem remains untouched. In this in-company training you learn to track down the core of a problem and solve it sustainably, alone and with your team. The training consists of 4 half-days for 6 to 12 participants, in Dutch or English.
It is already the third time this quarter that the same complaint has come in. Your team schedules another extra meeting for it, everyone has their own explanation and after an hour there is a list of quick fixes. You already know that the problem will be back in a few weeks.
You feel that you are mainly dealing with the consequence. No one has yet dared to pause and look at what is really going on, and that makes you tired.
Problems pop up, and you or your team:
That costs time and energy, because the same problems keep coming back.
A quick fix provides relief, and because of that the pattern persists. As long as the core is not tackled, the problem pops up again in a different form, and then the conversation starts all over again.
You keep putting out fires. That costs time and energy, it contributes little to trust in the team and it takes away the space to work on something new. People disengage in meetings because they know it will come back anyway.
It does not have to stay this way. If you tackle the core of the problem, you solve it properly once instead of over and over again.
Solving a problem is a profession with methods that you can learn. You first learn how you look at a problem, and then how you separate the cause from the symptom.
Our coaches know that feeling of starting all over again every time. In four half-days you work on your own way of thinking, you learn to map out problems with techniques like Root Cause Analysis and the Ishikawa fishbone diagram, and you practise thinking techniques and facilitating groups.
You practise with cases from your own work situation, so that your team then reaches a decision together that everyone supports. That is how you get to the results below.
After the training you can:
The programme consists of 4 half-days. In each half-day we start with the general framework. After that you practise the principles and techniques with examples and cases from your own work situation.
You explore the difference between analytical and synthetic thinking and between problem-oriented and solution-oriented thinking. You look at how you view a problem, talk about it and tackle it, and what the difference is between putting out fires and sustainable solutions.
You learn to distinguish the symptoms from the core. You break down problems using SWOT, Root Cause Analysis, Kano, Pareto, the Ishikawa fishbone diagram, the Causal Loop Diagram and S.C.O.R.E., among others. You rephrase questions in a problem-solving way and present problems visually.
You practise convergent and divergent thinking, lateral thinking, systems thinking, scenario thinking and innovative thinking. You creatively look for solutions from different angles and work with the imagineering technique.
You learn conversation techniques to find the question behind the question and solve problems in the group. You recognise and prevent groupthink and other cognitive biases, and learn problem-solving meeting techniques and joint decision-making.
Every training is extended in the THOC Leerruimte. Your material remains available and you get an AI Coach who knows the lesson.
We work in an experience-oriented way: you immediately get to work with the material in exercises that resemble real situations.
Our coaches can give this training. Tell us which problem keeps holding your team back, and then we will draw up the programme together.
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