Backtracking and paraphrasing are two ways to advance and deepen a conversation but there is an important distinction. In backtracking, you…

The fall of the eternal pitchWe've all experienced it. You walk into a networking event and within no time you are bombarded with pitches. But…

People who like each other unconsciously start mirroring each other. That means they unconsciously adopt each other's attitudes and…

Communicating goes a lot easier when there is a natural click between people. We call that click 'Rapport.' It is the basis of every…