Dealing with complaints can be a challenge for both companies and individuals. Complaints can range from minor inconveniences to serious problems, but they all have in common that they can trigger negative emotions in both your customers and employees. It is important to take your complaints seriously and see them as an opportunity to improve customer relations and resolve any issues.

Our complaint management training provides a structured approach to addressing these challenges. We start by integrating neuroscience principles to gain a deeper understanding of the emotions behind complaints. We then focus on practical exercises and strategies to respond empathically and effectively to complaints. Explore our comprehensive learning materials, including syllabus and instructional videos, available on our digital learning platform, to reinforce and support your learning.

Learning objectives:

Develop strategies for both internal and external communication, enabling you to better handle complaints.Increase your understanding of non-verbal communication and learn how to interpret and use it to improve relationships.Gain skills in conflict management and conducting constructive feedback conversations, essential for successful complaint handling.

Programme (by half-day):

• Day 1 (Morning): Delve into communication theories and discover the impact of non-verbal cues on complaint handling. 
• Day Part 2 (Afternoon): Interactive workshops where you will learn how to conduct constructive feedback conversations to address complaints effectively

Experiential learning at The House of Coaching

At The House of Coaching, we believe in active learning. Our training includes practical, experiential exercises that allow you to put theoretical knowledge directly into practice. By maximising interaction and sharing experiences, we ensure that the learning process is engaging and effective. This is learning that really sticks!

Are you an HR employee, L&D manager, executive or company director struggling with complaint handling and communication challenges? Then contact us today to organise this programme for you and/or your team. Find out how our training can transform your organisation and make complaint handling a positive experience.