Listening, Summarising and Deepening (LSD)
The true power of LSD becomes appearant when things go wrong. For example, no interaction can occur when listening is not done, participants can feel misunderstood when summarising is not done, and no deep interaction can take place when active listening and insufficient questioning are done.
Active listening is a way of listening where the listener is actively involved in the conversation and tries to understand what the speaker means. This involves not only hearing the words that the speaker utters, but also understanding the message behind these words. Active listening involves being alert as a listener and actively asking questions and making summaries to check whether you have correctly understood the speaker's message. This way, as a facilitator, you can ensure that all participants feel heard and that they are really listened to. This can strengthen interaction and engagement within the group.
In doing so, as a coach or facilitator, you use both 'backtracking' and 'paraphrasing' as feedback techniques.
As for deepening the conversation, you can use the Logical Levels or the SCORE for example.