Do you also find it challenging to have effective support conversations? Customers may be frustrated, confused or angry, and it can be difficult to deal with them empathetically and constructively.

Miscommunication during support conversations can lead to customer dissatisfaction and damage your company's reputation.

Discover our support conversation training improve your customer satisfaction, strengthen trust in your company and enhance your overall customer experience.

With our hands-on training, we teach you how to communicate empathetically, effectively and problem-solve.

Moreover, we make comprehensive learning materials available on our digital learning platform, including syllabus and instructional videos. This gives you the opportunity to gain additional knowledge and insights at your own pace, helping you to effectively apply the techniques you have learned in advertising and advertising communication.

Learning objectives:

Develop skills to manage conflict situations and give and receive constructive feedback during support conversations, which is crucial for building trust and fostering a positive user experience.

Programme (by half-day):

• Day part 1: Delve into communication theories and learn about the influence of non-verbal cues during support conversations. 
• Day part 2: Participate in workshops where you develop strategies for effective support and conducting constructive feedback conversations. Practice with simulations and role plays to manage conflict and apply assertive communication during support conversations.

Experiential learning at The House of Coaching

At The House of Coaching, we believe in an experience-based approach. As a participant, you continuously engage in practical exercises and simulations, allowing you to immediately apply your skills in real situations. We aim to facilitate the learning process through maximum interaction and sharing of experiences, so that what you learn really sticks!

Want to improve your support skills and make a positive impact in your work environment? Then register now for our communication training course or join our community