1. General

These general terms and conditions of sale apply to all express, mutually accepted agreements between a client, and The House of Coaching VOF, Mosseveldstraat 34b, 9290 Overmere, Belgium.

The parties expressly acknowledge that documents exchanged between each other via the web, e-mail or by fax have the same authenticity value as an original document.

2. Validity of terms and conditions of sale - offers

These Terms and Conditions of Sale are provided to every potential customer with an offer. By placing an order, the customer accepts these General Terms and Conditions of Sale.

Any other conditions, including the customer's own conditions, are only valid if they were expressly accepted by The House of Coaching. Even in that case, the provisions of the General Terms and Conditions of The House of Coaching remain in full force.

Prices quoted by The House of Coaching are always exclusive of VAT and, unless specifically stated otherwise, valid for thirty calendar days.

The sale only comes into effect after express acceptance of the order by The House of Coaching.

3. Commitment of effort

Every assignment to which The House of Coaching undertakes is always a pure best-efforts obligation. The client itself is responsible for the timely transmission of all important information and the possible provision of staff and/or appropriate infrastructure.

The House of Coaching cannot be held liable for failure to charge for certain information, not expressly communicated to it, and whether or not the client achieves certain business results.

4. Staff

None of the parties involved may employ or negotiate employment with staff of the other party during the performance of the assignment and within one year of the termination of the assignment, other than in consultation with the other party. Violation of this will entail compensation equal to the total value of assignments between the parties during the last 12 months since the last assignment.

5. Terms of payment - right of retention

All invoices of The House of Coaching are payable in cash by bank transfer, unless otherwise agreed in writing. Non-timely payment entitles The House of Coaching to discontinue further deliveries or services, without the client being able to claim any compensation. Until payment is made, the services/goods remain the property of The House of Coaching, which may retain or reclaim them.

Non-payment on the due date of an invoice, makes the balance due on all other invoices, even those not due, immediately payable. From the due date, interest equal to the legal interest rate plus two per cent may be claimed for each unpaid invoice by operation of law and without notice of default. Additional damages may be claimed for judicial collection equal to 10 per cent with a minimum of 100 euros.

6. Premature termination of the assignment

In the event of force majeure, or the occurrence of an event that cannot be reasonably foreseen, the parties may terminate an assignment early. This must be immediately notified to the other party in writing, with reasons and proof of the situation invoked. Such situations release the parties from any liability.

The House of Coaching reserves the right to regard the agreement as terminated by operation of law and without prior notice of default in the event of bankruptcy, suspension of payment, apparent insolvency, as well as in the event of any unannounced change in the client's legal situation, without the client being entitled to any compensation.

If a training course is cancelled or rescheduled by the client less than 10 days before the scheduled date, the client shall pay a cancellation fee of 100% of the investment price minus the travel and material costs.

If, for reasons other than those cited above, the client proceeds to postpone or terminate early, The House of Coaching shall be entitled to compensation corresponding to at least 10% of the anticipated amount to be invoiced with a minimum of €100.

The House of Coaching shall, in any case of premature termination, always retain the right to payment of invoices for work performed up to that point.

7. Planning and delivery

Time indications are provided by way of information only. The House of Coaching cannot be held liable for any exceeding of such deadlines unless expressly agreed.

The House of Coaching shall not be liable for any damage that delivered services/products may incur once they have been delivered or dispatched by The House of Coaching. The House of Coachings not obliged to keep any copy of these products and/or services.

The House of Coaching is not liable for the client's own interpretation or processing of services/products.

8. Intellectual property and confidentiality

All copyrights or other intellectual property rights attached to any document or product developed by The House of Coaching and/or by an author or expert affiliated to The House of Coaching shall remain the exclusive property of The House of Coaching and/or the respective original author(s).

The client is granted full usage rights of all documents and products handed over during the training but may never allow them to be used in any way by third parties, nor reproduce, copy or distribute them in any other form, except with the express written approval of The House of Coaching.

The House of Coaching is obliged to keep all client information and data confidential from third parties. The House of Coaching shall take all possible precautions to protect the client's interests in the context of the assignment.

9. Grants

If the participant makes use of grant measures and receives or uses the grant funds for the (partial) payment of an order, the client assumes exclusive responsibility regarding the accuracy of the information provided to the grantor.

In the event that irregularities arise on the part of the participant and The House of Coaching consequently does not receive its invoice balance (in full) or has to repay the subsidy to the grantor, The House of Coaching has the right to immediately reclaim the subsidised amount in its entirety from the client, increased by 25% damages.

10. Complaints

Any complaint should be addressed in writing to The House of Coaching, at the above address.

If the client uses any part of the services/products delivered in any way, this shall be considered as acceptance of the entire delivery. Defects to a part of the delivered services/products do not give the right to reject the entire delivery.

The House of Coaching shall never be liable for indirect damages on the part of the client.

11. Dispute resolution

This agreement is governed by Belgian law. In the event of a dispute, The House of Coaching will always make every effort to reach a settlement. If this fails, only the courts of Dendermonde are competent.

12. Other

The non-application by The House of Coaching of one or more provisions of these general terms and conditions cannot be interpreted by the client as a renunciation of these general terms and conditions. The non-validation of one or more provisions of current general terms and conditions does not imply that the other terms and conditions cannot apply.

These Terms and Conditions are effective from 11 November 2023 and supersede all previous provisions.

The House of Coaching reserves the right to amend these provisions at any time.