The impact of Customer Service

We have all experienced bad customer service at one time or another. Whether you were ignored by a waiter in a restaurant or sent from department to department on a phone call, bad customer service sticks with you. It's not just about the people with 'customer service' in their job titles; it's about how every member of your team treats customers before, during and after delivering product or service.

On the other hand, is there anything that is absolutely essential for any business? You guessed it: a positive customer experience! Obviously, this is the best choice. But sometimes obstacles can pop up that throw a spanner in the works. So, how do you make sure everyone makes Customer Service an absolute priority?

Customer Service workshop

In this workshop, you will learn proactive ways to provide good service to your customers. You will learn the language of service in relation to your company's values and strategies to show empathy. After this training, you will be able to address different customer behaviour styles and needs, use techniques to deal with angry or upset customers, and learn from excellent examples of customer service in other industries.

Learning programme

• Proactive Customer Service: Discover ways to provide good service to your customers.
• Service Language and Company Values: Understand how to align service language with your company's values.
• Empathy in Customer Service: Learn strategies to show empathy.
• Dealing with Different Customer Behaviour Styles: Adapt to different customer needs.
• Techniques for Angry Customers: Learn how to deal with angry or upset customers.

Experiential Learning at The House of Coaching

The House of Coaching stands for experiential learning. As a participant, you continuously engage with theory through practical, experiential exercises that teach you to apply your skills in real situations. We facilitate the learning process through maximum interaction and sharing of experiences. That's learning that really sticks!

Customer service for your team

Are you an HR officer, L&D manager, executive or business leader looking to improve customer service within your organisation? Then get in touch to organise this workshop for your team.